Frequently Asked Questions

Your guide to a seamless beauty shopping experience.

Are your products 100% authentic?

Yes, absolutely. We source all our products directly from authorized distributors and the brands themselves to ensure you receive genuine, high-quality beauty items.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your glow-up essentials sooner.

What is your return policy for opened skincare?

For hygiene and safety reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please check our full policy for exceptions regarding damaged items.

Do you offer international shipping?

Currently, Beauty Base ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order status?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey to your doorstep.

Are your beauty products cruelty-free?

We carry a wide range of cruelty-free and vegan brands. You can easily filter for these specific attributes on our shop pages to find products that align with your values.